Posted on 2008-07-07 21:29 诗特林
阅读(627) 评论(0) 编辑 收藏
Oral English Training-Customer service
1. Fire manager
l Can you give me some details?
l Could you descript…….?
l Pls. correct me if I’m wrong
l Unfortunately, I can’t comment on it at this time
l You need give me some time to figure out what actually happened.
l I need to hear both version of the story
2. Stand for employee
l I know my staff they….
l If it did indeed happen, I’m sure he has a…..
l It must have been a misunderstanding.
l One-off incident
l An isolated incident
3. Solution manager
l How about…….
l Why not……
l I give my world,I’ll look into this.
l I’ve some options for you.
l Thank you for bringing this to my attention.
4. defenstive manager
l Are you kiding me?