What is required for a skillful negotiator?
Patience, Attentiveness, Flexibility, Awareness of personal negotiation style, Know the details of the cases clearly,
as well as the goals and objectives of the other party.

What is the primary goal of negotiation?
Make both parties feel successful.

Negotiation 15 Do's.
1. Use good posture.
2. Speak slowly.
3. Smile.
4. Look the other party in the eyes.
5. Psych yourself up.
6. Ask why they want what they want.
7. Ask open-ended questions.
8. Think of creative solutions.
9. Be a good listener -- clarify, encourage and recognize feelings.
10. Realize you have something valuable.
11. Know your BATNA (Best alternative to negotiated agreement).
12. Determine the other side's hidden interests.
13. Walk a mile in the other side's shoes.
14. Be credible -- use facts and other supporting evidence.
15. Separate the people from the issues.